Instalment Plan Terms and Conditions

These terms apply to recurring credit or debit card payments if you have selected the “Instalment Payment” option when making your booking.  By selecting the instalments option, you agree to be bound by these terms and you authorise Hendra Holiday Park to debit your elected card with all amounts due for your booking on the dates laid out at the time of booking.

Please note, our standard Booking Conditions apply in addition to these terms.

1. Authority over the card

By selecting the instalments option, you confirm that you have authority over the credit card or debit card that you are storing with us and that you authorise us to charge your elected credit card or debit card with the amounts due for your booking on the dates set out in the payment plan provided at the time of booking, or as varied in accordance with these terms, until you terminate this authority.

2. Use of your card to pay amounts due for your booking

We will continue to process card payments using your selected card for the amounts and on the dates set out in your payment plan until the cost of your booking has been paid in full or you cancel the recurring payment in accordance with these terms.

Prior to each payment being processed, you will receive a reminder from us of the amount of the next payment and the date on which it will be taken.

If you have created an account, a record of your outstanding balance will be available in the ‘My Account” page  of our online booking system, after your transaction has been processed.

3. Transactions that decline

If your payment is declined or reversed by your card issuer (including, for example, because your card has expired or you have insufficient funds available) we will notify you and attempt to take the payment again a second time.  In the event that this second payment fails, your instalment plan will be cancelled and no further payments will be processed resulting in the full outstanding balance being payable 10 weeks prior to your arrival date.

4. Cancellation, termination and refunds

If you wish to cancel a recurring payment, you must do so at least 5 working days before a scheduled payment, you can do so by calling our booking office on 01637 875778.  Whilst we  will endeavour to cancel the recurring payment with immediate effect, there may be circumstances when we are unable to cancel the next payment scheduled and we will not be liable for any costs or charges incurred by you as a result of such payment being taken.

If you cancel your recurring payment the full outstanding balance will be payable 10 weeks prior to your arrival date.

5. Updating card details

We are unable to change your card details once you have agreed to pay by instalments, in the event of your initial payment card no longer being valid your payment plan will be cancelled and the full outstanding balance will be payable 10 weeks prior to your arrival date.

6. Changes to your booking

The cost of any additional services purchased by you post-booking will be added to your final balance payment.

7. Additional payments

Should you make payments in addition to your scheduled payments at any time, your last payment due to us under your payment plan will decrease by the amount of any off-plan payment received by us.

8. Final balance payment

If the final balance payment is not received in full on time, we can treat your booking as cancelled by you for a non-refundable reason. If this happens, you will be responsible for any cancellation charges which may apply (as set out in the Booking Conditions).  For the avoidance of doubt, you will forfeit any insurance premiums paid (if applicable).

9. Withdrawal of instalment payment plan 

We reserve the right to withdraw or change the instalment payment plan at any time.