Frequently Asked Questions

Here's all the important stuff...

Got a query or need some help?

Check out the frequently asked questions from guests below. If the answer you are looking for isn’t here then use the ‘quick questions’ box at the bottom of the home page, or call and speak to one of our friendly team.

Do you provide a large print brochure?
The brochure is not available in large print but it is predominantly photographic in content with the majority of text in large font. Our website is designed using style sheets to assist in screen readability for the visually impaired. A copy of the access statement is available in large print however.
Can wheelchairs be hired?
Wheelchairs can be hired from a local company but needs to be arranged prior to your arrival. Electric mobility scooters are also available. Please call us on 01637 875778 for more information.
Is there an info-loop system for the hearing impaired?
Our reception is fitted with an induction hearing loop and staff are always happy to employ it for your benefit.
Can you provide me with assistance to settle in?
If at anytime assistance is needed, our reception staff and park wardens will only be too willing to help. Please do not hesitate to ask. Alternatively, staff can be contacted via the 24hr emergency number which is provided upon arrival.
Are there disabled parking facilities available?
There are disabled parking spaces located throughout the site. Disabled parking is also available within the public areas upon request, giving level access to the Terrace Bar and Restaurant and Oasis complexes. Disabled parking can also be reserved upon request.
Are the roads on site suitable for motor homes?
The roads on site are well maintained and suitable for motor homes and caravans alike. There are limited speeds bumps and the traffic speed is restricted to ensure the safety of our customers and staff.
Is there a 24 hour service?
Yes. Reception is open 8am – 10pm during the peak season and 8am – 8pm otherwise. However a 24hr emergency and security phone number is provided to contact the night warden should you need to during the night.
What is the Public Transport Provision?
There is a regular bus service from Hendra into Newquay town centre, where connecting services to other towns and tourist attractions are available. This service runs from the bus stop outside the main entrance – check with Reception for times or see the timetable at the bus stop or online at First Bus. Local taxi firms collect guests from the site at regular intervals throughout the day from the dedicated pick up/drop off area adjacent to Reception. Please enquire at Reception for the phone number of our recommended taxi service.
Can delivery of provisions be arranged?
There is a supermarket on site which stocks a comprehensive range of goods. However, if required the local Sainsburys (01637 876006) do offer a delivery service, as do Tesco via their website.
Where is the nearest hospital/doctors?
Please call 111 if you are feeling unwell and they will advise you.