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Frequently Asked Questions

Here's all the important stuff...

Got a query or need some help?

Check out the frequently asked questions from guests below.  We also have our Coronavirus related FAQ here. If the answer you are looking for isn’t here then use the ‘quick questions’ box at the bottom of the home page, or call and speak to one of our friendly team.

  • Can wheelchairs be hired?

    Wheelchairs can be hired from a local company but needs to be arranged prior to your arrival. Electric mobility scooters are also available.  Please call us on 01637 875778 for more information.

  • Is there an info-loop system for the hearing impaired?

    Our reception is fitted with an induction hearing loop and staff are always happy to employ it for your benefit.

  • Can you provide me with assistance to settle in?

    If at anytime assistance is needed, our reception staff and park wardens will only be too willing to help. Please do not hesitate to ask. Alternatively, staff can be contacted via the 24hr emergency number which is provided upon arrival.

  • Are there disabled parking facilities available?

    There are disabled parking spaces located throughout the site. Disabled parking is also available within the public areas upon request, giving level access to the Terrace Bar and Restaurant and Oasis complexes. Disabled parking can also be reserved upon request.

  • Are the roads on site suitable for motor homes?

    The roads on site are well maintained and suitable for motor homes and caravans alike. There are limited speeds bumps and the traffic speed is restricted to ensure the safety of our customers and staff.

  • Is there a 24 hour service?

    Yes. Our Reception is open from 8-9pm on check in days (Friday, Saturday and Monday) and 8-6pm every other day. However, a 24hr emergency and security phone number is provided to you in your welcome pack. So you can contact the night warden should you need to during the night.

  • What is the Public Transport Provision?

    There is a regular bus service from Hendra into Newquay town centre, where connecting services to other towns and tourist attractions are available. This service runs from the bus stop outside the main entrance – check with Reception for times or see the timetable at the bus stop or online at First Bus.  Local taxi firms collect guests from the site at regular intervals throughout the day from the dedicated pick up/drop off area adjacent to Reception. Please enquire at Reception for the phone number of our recommended taxi service. In the peak-times (summer holidays) there is a Park and Ride in to Newquay, which is opposite the Park.

  • Can delivery of provisions be arranged?

    There is a supermarket on site which stocks a comprehensive range of goods. You can arrange a delivery via a Supermarket website. You would need to meet them at our main roundabout as they aren’t able to go right to your caravan or pitch.

  • Are you allowed to bring a gazebo?

    You can bring a gazebo if you are camping or touring as long as this fits with a 2m border surrounding your pitch for health and safety reasons. Please call the bookings office prior to arrival on 01637 875778 to specify the dimensions so we can check it will fit for you. You cannot put a gazebo between our static caravans or pods.

  • When is my payment due?

    If you book directly with us, your balance is due 10 weeks before. If you book through The Sun, we require payment 28 days prior to your arrival. Please go to your online account (only accessible if you have booked online directly with Hendra), which you can access via our website or give us a call on 01637 875778 to make a payment.

  • Do I have to book for the Terrace Bar and Restaurant?

    No, our Terrace Bar and Restaurant and the Deck Bar is first come first serve.

  • What if I have booked the wrong time or date for swimming?

    No problem. If you send us an email to bookings@hendra-holidays.com with the time and date you originally booked for, along with the time and date you want to change it to. Also, please let us know your booking number and postcode. We can then sort this out for you.

  • Is the Oasis pool open to non-residents?

    The Oasis Pool is now open to non-residents. You must pre-book here.

  • What entertainment will be on during my stay?

    You will receive a weekly what’s on guide in your welcome pack and there will also be information boards around the site with the entertainment and activity schedules.

  • I need to cancel my booking. What do I do?

    Please email bookings@hendra-holidays.com and the cancellations manager will be in touch to provide you with your options.

  • Is there a minimum amount of nights I can stay for?

    Yes, there is a minimum of 3 nights. Our short breaks in our statics would be Friday – Monday or Monday to Friday. If you are touring/camping, you can arrive and check-out on any day.

  • How far away are you from the beach?

    We are about a 5-10 minute drive away from the town centre where Fistral Beach, Towan Beach, Tolcarne Beach and Great Western Beach are all located.

  • Where is the nearest hospital/doctors?

    Please call 111, or your own GP, if you are feeling unwell and they will advise you.

If your query isn’t listed in our questions list and you require further assistance please do not hesitate to contact us.