If you book directly with us, your balance is due 10 weeks before. If you book through The Sun, we require payment 28 days prior to your arrival. Please go to your online account (only accessible if you have booked online directly with Hendra), which you can access via our website or give us a call on 01637 875778 to make a payment.

If you send us an email to oasis@hendra-holidays.com with the time and date you originally booked for, along with the time and date you want to change it to. Also, please let us know your booking number and postcode. We can then sort this out for you. Please do this as soon as you can.

There is a supermarket on site which stocks a comprehensive range of goods. You can arrange a delivery via a Supermarket website. You would need to meet them at our main roundabout as they aren’t able to go right to your caravan or pitch. We recommend scheduling delivery for 5 PM, as that aligns with the check-in time.

Yes, our Oasis Pool Fun Pool is open to non-residents. Slots are subject to availability. You must pre-book in advance here. You can book from 7 days prior to when you plan to swim.

We are about a 5-10 minute drive away from the town centre where Fistral Beach, Towan Beach, Tolcarne Beach and Great Western Beach are all located.

Please call 111, or your own GP, if you are feeling unwell and they will advise you.

No, our Terrace Bar and Restaurant and the Deck Bar is first come first serve.

You can look at the schedules here. and there will also be information boards around the site with the entertainment and activity schedules.

Yes, we have free Wi-Fi in our main facilities for all guests to use. For those who would like to purchase Wi-Fi packages in their accommodation or pitch, this is available through our Wi-FI provide, Camping Connect. Please note this option is not available for accommodation in our Maple field.

Check in is from 5pm and check out is 10am. Our Meadow Lodges have priority check in.

Accommodation check-in is from 5pm, Meadow Lodge check-in is 3pm, and touring and camping pitch check-in is from 12pm. If you expect to arrive later than your scheduled check-in time, please let us know.

You’re welcome to arrive on park before your accommodation is ready and make use of the facilities. Please note that your accommodation or pitch may not be available until your designated check-in time.

Dogs are welcome in selected pet-friendly accommodation and on touring and camping pitches. Certain breeds are not accepted and pets must be supervised at all times.

Most accommodation and pitches have parking next to them. Please check on booking or before arrival.

Yes the Hendra Marketplace stocks everyday essentials, groceries, fresh produce, souvenirs, beach items and holiday essentials.

Yes, Hendra is served by local bus routes and there is a bus stop just outside of the park. Newquay train station is only a short distance away, making it easy to explore Cornwall during your stay.

We have a range of accessibility features across the park, including accessible accommodation options and accessible facilities. Please contact us before booking so we can help find the most suitable holiday option for your needs. You can also check our accessibility page. 

Please contact Reception or Guest Services as soon as possible and our team will arrange for a member of the maintenance team to assist.