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Accessibility and Inclusivity

Accessibility and Inclusivity

We’re committed to providing a fantastic family experience for all. Making our holidays accessible for everyone is something that we take pride in and are always looking for new ways to adapt and develop. Our staff are always happy to help in any way they can. We know that disabilities are not always visible, and we are here to make sure you feel supported.

Please view our full accessibility and inclusivity guide to Hendra Holiday Park here.

If you have any questions at all regarding access and what access can be made available to you please don’t hesitate to contact us via 01637 875788 or by emailing bookings@hendra-holidays.com.

Level Access

There is level or ramp access to all facilities across the park. The main facilities are situated on a small slope, however each of the facilities can be accessed via steps, or a ramp. When dining at any of our restaurants, there is the option to sit in the large seating areas outside, or inside the restaurant. Double doors or conservatory sliding doors can also be used to access the main restaurant The Terrace Bar and Restaurant. Once inside our holiday home accommodation (accessed via steps or a ramp) all rooms are on level access.

Accommodation

We have fitted ramp access to a number of Godrevy  and Mawgan  holiday homes and also the Kynance holiday home to make accessing the accommodation that little bit easier. Those that have ramps fitted are situated in areas of the park that are closest to the main facilities. All accommodation gets allocated on arrival, so please do let us know prior to arrival if you require ramp access or to be closer to the main facilities this way we can ensure you are allocated the best holiday home to suit you.

Visual

Each guest gets handed a Welcome Guide on arrival as part of their welcome pack, this guide is also available in large print. We also have menus available in large print, or they can be downloaded via our website for those that prefer to view them on their devices. We also have entertainment guides and activity guides that can be accessed via download from our website, designed to help you plan your stay in advance and familiarise yourself with what to expect ahead of your holiday.

Alternatively they can be viewed on site via our large blue entertainment boards situated in three areas across the park.

View the activities

 

View the entertainment

General

There is clear signage in all areas to sign post locations and available facilities. We work with local company, Independent Living Newquay who are able to provide a full range of mobility products, from walking aids to mobility scooters and powered wheelchairs. They will also delivery any necessary products to the park in time for your arrival for you to use during your holiday.

If needed staff are available 24-hours a day to help in any way they can.

 

Hidden Disabilities Sunflower

This year Oasis Pools at Hendra have joined the Hidden Disabilities Sunflower Scheme.

The Hidden Disabilities Sunflower is a simple tool for people to voluntarily share that they have a disability or condition that may not be immediately apparent – and that they may need a helping hand, understanding, or more time in shops, at work, on transport, or in public spaces.

By supporting this scheme we have made staff aware of the hidden disabilities, and how to accommodate them in Oasis.

Sunflower lanyards are available at Oasis Reception, free of charge, should you wish to wear one and help make our staff aware that you may need a helping hand, understanding, or more time.

Accessible Activities

At Hendra we have lots of activities to suit everyone, depending on your interests and requirements – we are sure that you will find something that you will love!

  • Nature Rangers: Explore the park, picking up skills on the way to becoming a Nature Ranger. Head Ranger, AJ will be on hand to provide you with the training and all the facts! AJ will be happy to take you on an accessible route and make adjustments. Selected dates chargeable activity at £4.00 per child.
  • Hendra’s Got Talent: Back by popular demand, Hendra’s very own talent show! Join us in the Venue at 10:00 for the practice ahead of the night’s big performance. If you have a talent, WE WANT TO SEE IT! Selected dates only, a free activity, which is at The Venue which is fully accessible.
  • Design your own T-shirt: Get crafty with magical fabric pens and a variety of stencils to help with inspiration. The perfect souvenir to take home with you! That way, you can remember this special holiday for years to come! Selected dates at The Venue, which is fully accessible. This is a chargeable activity at £6.50 per child.
  • Get messy with arts and crafts! Be as creative as you want to be with this fun daytime activity, including a special visit from Henry Hippo! Selected dates at The Venue, which is fully accessible. This is a chargeable activity at £3 per child.
  • Pick up a self-guided Nature Activity Sheet from Reception and explore the park in your own time. Learn about nature and discover a whole new world right on your doorstep! This is a free, self-guided activity.
  • Join us on a Pirate Hunt around the park! Head off on a jolly adventure with your trusty Captain and find the clues around the site to uncover the hidden treasure. Selected dates, this is a free activity.
  • The Hendra Land Train will be running daily at 9:00 am each morning from the Train Stop. Join Henry and the team on a trip around the park! This is a free activity! Read more about accessibility on the Hendra Land Train, below.
  • Movie Time at The Venue. You’re welcome to bring any food and drinks purchased in the Terrace into the Venue. The family friendly movie will vary. This is a free activity!

The free activities listed do not need to be booked – just turn up!

The chargeable activities have limited spaces so please book.

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Fully Accessible Accommodation

Our holiday home range, the Kynance is our wheelchair friendly accessible holiday home. Designed specifically for easy access. Featuring two bedrooms with two single beds and an easy access ramp, a beautiful 15ft galley kitchen, bespoke wet room and additional space to make life that little bit easier.

We’ve also added ramps to a number of other holiday homes that are situated in areas closer to the main facilities. To request a ramp access holiday home, please do let us know via giving our bookings team a call on 01637 875778 or email, bookings@hendra-holidays.com

Find out more

 

Touring Pitches

Staff are more than happy to advise on the location of pitches and suitability for your requirements – please inform us during the booking process so we can accommodate for your needs.

Parking is permitted on each touring and camping pitch, with the exception of our family friendly camping fields (Tamarisk & Ash). Parking is readily available next to Sycamore block. There is also a large disabled parking bay located directly outside of Pine block.

Our overflow fields are located at a further distance from the main public areas and are not serviced by tarmac roads.

Travel

There’s lots of ways to travel around Newquay and Cornwall during your Hendra Holiday. We’ve included some options below:

  • The Hendra Land Train – As part of our daytime activities programme, the Hendra Land Train makes a trip around the park each morning at 9am. Families can meet Henry Hippo and then head off on a journey around the park. The Hendra Land Train also includes an accessible carriage which a ramp can be opened out to accommodate for walking aids, wheelchairs, mobility scooters.
  • Bus Links
    There is a bus stop located at the entrance to the holiday park which you can use to access Newquay town and the surrounding area. Timetables and route information can be found here.
  • The Newquay Land Train
    The Newquay Land Train runs shuttle trips around the town centre throughout the day if you’re looking to access different parts of the town. The Newquay Land Train lives at Hendra overnight, so will take our guests in to Newquay town for free each morning at 9:15am, it will also bring you back to Hendra at 4pm each evening.

Oasis Fun Pools

The Oasis Fun Pools are open to both Hendra residents and also non-residents (outside of peak season)
The pools Reception can be accessed via a ramp and then level access pathway, the entrance opens up to double doors leading on to both the indoor and outdoor pools, which can be reached via a level access walkway to the changing rooms and then on to the pool. However, if you do not wish to access the pool via the Reception, both pools have large double door ways or gate access that can be opened to access the pools with ease. Just let a member of staff know on arrival and they’ll be happy to help with this.

The indoor pool also contains toilets, showers and family changing table.  Carers also go free at the Oasis Fun Pools.

Quiet Session

On Wednesday mornings there is a ‘Quiet Session’ (1 hour and 20 minutes) for those with sensory sensitivities, this starts from 9am in peak summer holidays (6 weeks) and 10am at other times.

We understand that not all people like the music, so every Wednesday, the first session in the Pool is a quiet session with no music. You can book Quiet Session by booking the first session of the Wednesday online here.

 

Autism and Dementia Friendly

Autism friendly accommodation

When it comes to looking for accommodation suitable for someone with autism or Autism Spectrum Disorder (ASD), we know how important it is to find the right accommodation to suit you. Our teams are available to discuss any requirements you may have, and to help you select the perfect accommodation and location to suit you and your family. We’ve also added 360 to our holiday home pages, so you can familiarise yourself with the layout of your accommodation before visiting. To view these tours, simply select the range that you have booked and click on ‘Virtual Tour’.

Safe surroundings
Our park has plenty of open space to explore. We recommend taking a walk to the peaceful Blackberry Field, which we have allocated specifically for taking a quiet walk and exploring nature. Follow the grass path and enjoy peaceful surroundings amongst the wildlife.

What to expect
To help you feel comfortable about your upcoming stay with us, we’ve prepared a page which details ‘what to expect’ on your Hendra Holiday. Including photographs and tours of the facilities and downloadable guides.

Dietary Requirements

To cater for all food allergens and intolerances .We’ve also created a separate gluten-free menu which can be accessed via our website or on arrival at The Terrace Restaurant.

We have a detailed allergen folder in each restaurant which can be accessed if you wish to know the details of any meals.

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Contact Us

If you want to contact us regarding any of the services above or if you need any extra help or have any specific needs you can contact us here:

  • By phone: 01637 875778
  • By email: bookings@hendra-holidays.com
  • Live Chat: hendra-holidays.com
  • Facebook Messenger: www.facebook.com/HendraHolidays

Or when you’re holidaying with us a member of staff will be happy to help.