Here's all the important stuff...

If you book directly with us, your balance is due 10 weeks before. If you book through The Sun, we require payment 28 days prior to your arrival. Please go to your online account (only accessible if you have booked online directly with Hendra), which you can access via our website or give us a call on 01637 875778 to make a payment.

If at anytime assistance is needed, our reception staff and park wardens will only be too willing to help. Please do not hesitate to ask. Alternatively, staff can be contacted via the 24hr emergency number which is provided upon arrival.

You can hire the following from us:

• High Chairs
• Travel Cots
• Iron & Board
• Bed Guards
• Hairdryers
• Towels
• Belly Boards

Just give our bookings office a call on 01637 875778 to hire these items. Prices vary. Please note: the travel cot does not come with bedding or mattress so please remember to bring your own.

There are disabled parking spaces located throughout the site. Disabled parking is also available within the public areas upon request, giving level access to the Terrace Bar and Restaurant and Oasis complexes. Disabled parking can also be reserved upon request.

Yes. Our Reception is open from 8-8pm on check in days (Friday, Saturday and Monday) and 8-6pm every other day. However, a 24hr emergency and security phone number is provided to you in your welcome pack. So you can contact the night warden should you need to during the night.

There is a regular bus service from Hendra into Newquay town centre, where connecting services to other towns and tourist attractions are available. This service runs from the bus stop outside the main entrance – check with Reception for times or see the timetable at the bus stop or online at First Bus.  Local taxi firms collect guests from the site at regular intervals throughout the day from the dedicated pick up/drop off area adjacent to Reception. Please enquire at Reception for the phone number of our recommended taxi service.

There is a supermarket on site which stocks a comprehensive range of goods. You can arrange a delivery via a Supermarket website. You would need to meet them at our main roundabout as they aren’t able to go right to your caravan or pitch. We recommend scheduling delivery for 5 PM, as that aligns with the check-in time.

You can bring a gazebo if you are camping or touring as long as this fits with a 2m border surrounding your pitch for health and safety reasons. Please call the bookings office prior to arrival on 01637 875778 to specify the dimensions so we can check it will fit for you. You cannot put a gazebo between our static caravans.

No, our Terrace Bar and Restaurant and the Deck Bar is first come first serve.

Wheelchairs can be hired from a local company, Independent Living, but needs to be arranged prior to your arrival. Electric mobility scooters are also available. You can contact them over the phone: 01637 498015.

If you send us an email to bookings@hendra-holidays.com or call us on 01637 875778 with the time and date you originally booked for, along with the time and date you want to change it to. Also, please let us know your booking number and postcode. We can then sort this out for you. Please do this as soon as you can.

Yes, our Oasis Pool Fun Pool is open to non-residents. Slots are subject to availability. You must pre-book in advance here. You can book from 7 days prior to when you plan to swim.

You can look at the schedules here. and there will also be information boards around the site with the entertainment and activity schedules.

Please email bookings@hendra-holidays.com and a member of the team will be in touch to provide you with your options.

Yes, there is a minimum of 3 nights. Our short breaks in our statics would be Friday – Monday or Monday to Friday. If you are touring/camping, you can arrive and check-out on any day.

We are about a 5-10 minute drive away from the town centre where Fistral Beach, Towan Beach, Tolcarne Beach and Great Western Beach are all located.

Please call 111, or your own GP, if you are feeling unwell and they will advise you.