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  • Guest Details

Safety on site

Keeping our guests and staff safe

As a family-owned holiday park, families are at our heart. Their safety along with the safety of our guests, staff and local community is paramount to us. So we’ve been very busy behind the scenes reviewing our 5* procedures and operations to keep everyone safe.

As we get back to normal, we will continue to keep everyone safe in line with Government Guidance from Public Health England. Also, see here for What to Expect from Hendra in 2022.

 

When you arrive

Before you stay with us, you will receive an email from us with details about your arrival. Simply arrive on park, head to Holly Car park to park up and then head to Reception to let the team know you’re here. You’ll be handed a welcome pack with everything you need to know about your stay, including your membership passes to access the evening entertainment, you can then head off to explore the facilities!

Once your accommodation is ready we will send you a text to let you know that your accommodation is ready and you can collect your keys.

How it works:

  • Key collection is from 5pm for holiday homes and 12pm for touring pitches.
  • When you arrive, you can park in Holly car parks and make your way to reception in person to check-in and receive your welcome pack.
  • You will be handed a 2022 guest information pack outlining information about the Park, such as facilities and activities for you to enjoy while you’re here.
  • When your accommodation is ready, you’ll receive a text message from us letting you know your keys are ready.
  • You’re good to go!

Our cleaning procedure

Our reviews are always gleaming when it comes to our cleaning. It’s super important to us and we already employ a strict 5* cleaning procedure. However, we have taken the time to review the procedure and in line with government guidance.

  • All accommodation will be cleaned to the highest standard before you arrive, including all surfaces, door handles, switches, remote controls, window handles, furniture, all kitchen appliances including cutlery and the drawers, wardrobes and cupboards.
  • Our award-winning toilet blocks will be regularly checked and cleaned throughout the day.

We hope you enjoy your holiday, and feel safe in your accommodation. Please let a member of our staff know if anything is not up to standard and we will amend it immediately.

Cashless payments

This year, we will be keeping payments contactless! All of our pay points will feature a cashless system, so we would ask that you pay using your card as much as possible. To this end, our on-site bars and restaurants will not be accepting cash. However, the Hendra Marketplace, Arcade and Laundrette will take cash.

With contactless payments, there will be no need to press any buttons and it will be super speedy! You will also be able to pre-order your meals to be delivered direct to your accommodation via our online ordering service, or you will be able to dine in using our table service.

A cashless payment system will be operating in the following areas:

  • Terrace Restaurant
  • Hendra Reception
  • Fish and Chip Shop
  • Marios Pizzeria
  • Venue Bar
  • Deck Bar
  • Oasis Pool Bar
  • Hendra Marketplace – card payments preferred

To help us maintain this please ensure that you bring bank/credit cards with you to use during your stay, thank you.

The Oasis Pools

Our Oasis Pool has a booking system in place. Read more here. The pool is operating as normal though there are some procedures in place to ensure guest safety and enjoyment.

  • When busy timed sessions will be in place, sessions will be a minimum of 80 minutes.
  • Pool water chemistry tests will be completed on a more frequent basis to ensure effective disinfection levels are maintained at all times.
  • An enhanced cleaning regime is in place

Facilities

Everything will be open as normal this season, and we can’t wait to welcome you back!

  • Our restaurants and bars will be running as normal on a first come, first serve basis. We will also be operating takeaway services, using our on-site app.
  • Our play parks, skate park, outdoor gym will be open along with the Henry Land Train and Henry’s Playloft.
  • Additional chemical waste and grey water points have been installed across the park for tourer and motorhome users.
  • Please note that we politely ask that all holiday homes are vacated by 10.00am on the day of departure.