Safety on site
As a family-owned holiday park, families are at our heart. Their safety along with the safety of our guests, staff and local community is paramount to us. So we’ve been very busy behind the scenes reviewing our 5* procedures and operations to keep everyone safe.
As we get back to normal, we will continue to keep everyone safe in line with Government Guidance from Public Health England. Also, see here for What to Expect from Hendra in 2022.
Before you stay with us, you will receive an email from us with details about your arrival. Simply arrive on park, head to Holly Car park to park up and then head to Reception to let the team know you’re here. You’ll be handed a welcome pack with everything you need to know about your stay, including your membership passes to access the evening entertainment, you can then head off to explore the facilities!
Once your accommodation is ready we will send you a text to let you know that your accommodation is ready and you can collect your keys.
How it works:
Our reviews are always gleaming when it comes to our cleaning. It’s super important to us and we already employ a strict 5* cleaning procedure. However, we have taken the time to review the procedure and in line with government guidance.
We hope you enjoy your holiday, and feel safe in your accommodation. Please let a member of our staff know if anything is not up to standard and we will amend it immediately.
This year, we will be keeping payments contactless! All of our pay points will feature a cashless system, so we would ask that you pay using your card as much as possible. To this end, our on-site bars and restaurants will not be accepting cash. However, the Hendra Marketplace, Arcade and Laundrette will take cash.
With contactless payments, there will be no need to press any buttons and it will be super speedy! You will also be able to pre-order your meals to be delivered direct to your accommodation via our online ordering service, or you will be able to dine in using our table service.
A cashless payment system will be operating in the following areas:
To help us maintain this please ensure that you bring bank/credit cards with you to use during your stay, thank you.
Our Oasis Pool has a booking system in place. Read more here. The pool is operating as normal though there are some procedures in place to ensure guest safety and enjoyment.
Everything will be open as normal this season, and we can’t wait to welcome you back!
