Keeping our guests and staff safe

Our bookings team have been very busy organising all the bookings to ensure each of our guests have the space that they need to enjoy the park. So you will notice that there are much fewer people on site. You’ll notice that throughout July and August the park is only occupied by touring and holiday home bookings, we’ve also introduced some added recreational space so can explore Hendra at your own pace, and enjoy the fresh Cornish air.

• Reduced occupancy across the park, to make it easier and safer for everyone to enjoy Hendra.
• We have created more family recreational areas across the park.
• Public areas have been redesigned to maintain social distancing.
• Our restaurant has had a redesign to accommodate for socially distanced eating in.
• Our site will only be occupied by holiday home and touring bookings throughout July and August.

We’ve enhanced our cleaning procedure even further to ensure everything is deep cleaned and sanitised regularly. So here’s what we’ve done:

• We will also be operating a strict and thorough disinfecting and cleaning procedure in the accommodation where all staff will wear full PPE including gloves and a mask.
• Each member of staff will be health checked before each shift.
• Antiviral sprays will be used throughout all areas of accommodation, including all surfaces, door handles, switches, remote controls, window handles, furniture, all kitchen appliances including cutlery and the drawers, wardrobes and cupboards.
• Please note that we politely ask that all holiday homes are vacated by 9.00am on the day of departure to allow our team extra time for the in depth cleaning.

So we hope you enjoy your holiday, and feel safe in your accommodation.

You’re probably already very used to social distancing measures by now. You’re probably familiar with keeping your distance, and queuing at a safe distance when at the checkout in the supermarket. So we have adopted a similar approach throughout the park. You’ll notice there will be signage to help you follow our new social distancing system, and when you are visiting public areas we have a queuing system in place to ensure everyone keeps their distance. We have also spaced out our seating in line with the government social distancing policy. So, just to recap:

• Social distancing will be in place throughout the park.
• All guests will be required to keep a safe social distance.

We have installed perspex screens at all of our payment and service points across the site. This will ensure we all maintain a safe social distance and it will allow our customer service teams to deliver that excellent customer service safely and efficiently. We’ve installed:

• Perspex safety screens have been installed at all pay points for everyone safety.
• A brand new customer service line – which you can use for any queries you may have on-site.
• An online ordering system – to allow you to pre-order ahead of time!

Although we don’t know exactly what facilities will be open, the necessary safety and social distancing measures are in place for when they do open. We are constantly monitoring the latest government guidance and as soon as we can safely open things, we will.

We have installed hand sanitising stations at each of our buildings, so please use these when you arrive and leave all of our facilities. Just so you know:

• When we can safely open our facilities there will be reduced occupancy and social distancing measures in place.
• We ask that all guests use the hand sanitiser provided when entering and leaving all buildings.
• If and when the Oasis Pool is open, all guests will be required to arrive in their swimwear with towels as the changing rooms will not be in use.
• Our restaurants and bars will be open however, there will be a reduced number of tables to allow for social distancing. We will be operating takeaway services, using our on-site app!
• We will be operating a limited family-based entertainment programme, this will be for a limited number of guests
• Our play parks, skate park, outdoor gym will be open along with the Henry Safari train which will be operating on a limited capacity
• Additional chemical waste and grey water points have been installed across the park for tourer and motorhome users.
• Please note that we politely ask that all holiday homes are vacated by 9.00am on the day of departure to allow our team extra time for the in depth cleaning.

Please remember that our main concern is everyone’s safety, and this may mean that some facilities do not open, or open with reduced numbers. We will do our best to give you the Hendra experience you know and love and will follow Government guidelines at all times. We thank you for your patience whilst we do this.