Hendra Holiday Park is ending the 2016 season with the super news of another gold award! At the beginning of this summer the park added a gold award to their top 5 Pennant AA grading and as the summer draws to a close their 5 Star Visit England grading has also been crowned with a gold award too.
Visit England’s unique Gold awards are given in recognition of exceptional quality or for outperforming a star rating. VisitEngland professional assessors look at the quality provided in all areas, in particular housekeeping, service and hospitality, accommodation, and food to see if it meets the highest quality for the star level achieved. While star ratings are based on a combination of quality, range of facilities and level of service offered, Gold awards are based solely on quality. The awards help customers find those special places where the property go the extra mile, whatever the size, style or star rating of the property.
Jon Hyatt, Hendra Director said “We believe there are only four parks in Cornwall with both a Gold 5 Star grading and a Gold 5 Pennant rating and we are the only park with both awards with touring pitches and a holiday caravan fleet so we are delighted that we have been able to achieve both in the same year. There are only 36 Gold Award 5 Star rates parks in the UK so it’s excellent recognition for the teams at Hendra who all work so hard to make the park the best it can be. We’ve had an excellent trading year this year with more guests and a lot more local and non-resident visitors enjoying the facilities. We have had a few challenges to overcome with Cornwall Council constructing a new roundabout and road layout outside the park which has caused some disruption but we are looking forward to its completion as it will enhance the new look of our entrance.
We are constantly investing back into the park and the during the closed period this winter we will again be upgrading some of our caravan fleet and making further improvements to facilities.”