URGENT INFORMATION FOR GUESTS
Update 1st June
We are very much looking forward to welcoming you all to the park from the 4th July and have been busy planning enhanced cleaning procedures, contactless services and social distancing measures in all areas to keep you safe during your stay in line with all the latest advice from the relevant authorities.
Due to this current advice, and in prioritising the safety of guests and staff, we cannot guarantee that we will be able to open our toilet and shower block facilities this summer whilst adhering to strict social distancing requirements. So, to give our guests as much notice as possible to consider holiday plans, we have decided to not open these facilities throughout July and August.
This, unfortunately, means we will no longer be able to accommodate certain unit types. Every guest will be contacted by our bookings team within the next five days so please wait for us to contact you to discuss options for your booking.
We know how many guests are waiting to find out what other facilities will be open during their stay, but whilst we don’t yet know exactly what other facilities we will be able open we have responded to guest feedback and we recognise that potentially without our full facilities, including the pool and entertainment, this may not be the break that you are used to, so we will be adding a 10% discount for all guests booked direct as part of our Coronavirus Bookings Promise. This discount will apply immediately and will not exclude you from benefitting from our facilities should we be able to open them during your holiday!
If you haven’t yet added the Coronavirus Bookings Promise to your booking and wish to do so now, please email email@example.com including your full name and booking number in the email and the team will get this added.
Guests booked through Hoseasons or the Sun/Breakfree promotion will receive an update shortly.
To see our full information regarding the Coronavirus Bookings Promise, please click here.
Update 27th May
With lots of guests due to stay with us in the coming months, we know that you have many questions surrounding your booking. Which is why we have created a frequently asked questions page, to include as many answers as we can surrounding your booking and upcoming holiday with us.
With our planned opening date set for 4th July, we are busy behind the scenes getting everything ready for your arrival. Our teams are busy working hard to ensure we are operating an enhanced cleaning procedure across the park and social distancing in all areas, along with new services including an online takeaway/delivery service and swifter check-in process.
We don’t yet know what facilities we will be permitted to open for our guests, or what will be available in the local area, but like many other businesses, we are seeking regular government advice and as soon as we receive guidance we will update guests straight away with any further options also communicated at that time. Thank you for your patience.
Update 10th May
As many of you will be aware today, Sunday 10th May the Government issued it’s ‘conditional plan’ which has meant we have further postponed our opening date to 4th July in line with ‘Step 3’ of the phased re-opening of the lock down. The safety and wellbeing of our guests and team is our number one priority so we will continue to act on the latest advice from the relevant authorities and keep this date under constant review.
Many guests were due to arrive with us in the coming weeks up until this date, so we will be contacting these guests as a priority over the coming week.
We also appreciate guests due to stay with us from July onwards may have questions in relation to their booking. Those guests due to stay with us from 4th July will receive an update from us within the next two weeks.
We thank you for your patience whilst we firstly deal with guests due to arrive prior to this date and also review the Government advice concerning our remaining bookings.
Furthermore, we have temporarily suspended our online booking system up until 5th September whilst we take account of the latest Government restrictions.
As you can imagine our Bookings Team are extremely busy helping customers at this time. In line with the Government guidance, we have reduced our Bookings team to a minimal level, therefore, we have closed our phone lines to focus on the most urgent customer enquiries by email only. We thank you for your patience whilst we respond to messages and assist guests with their holiday plans.
We are monitoring the situation carefully and as soon as anything changes we will update you straight away. Stay alert, stay well, see you soon.
Updated Terms & Conditions relating to new bookings booked after the 8th May can be found here.