Frequently Asked Questions
• Do you provide a large print brochure?
• Can wheelchairs be hired?
• Is there an info-loop system for the hearing impaired?
• Can you provide me with assistance to settle in?
• Are there disabled parking facilities available?
• Are the roads on site suitable for motor homes?
• Is there a 24 hour service?
• What is the Public Transport Provision?
• Can delivery of provisions be arranged?
• Where is the nearest hospital/doctors?
Do you provide a large print brochure?
The brochure is not available in large print but it is predominantly photographic in content with the majority of text in large font. Our website is designed using style sheets to assist in screen readability for the visually impaired. A copy of the access statement is available in large print however.
Can wheelchairs be hired?
Wheelchairs can be hired from a local company, and in some cases from our hire shop, but needs to be arranged prior to your arrival. Electric mobility scooters are also available. Please call us on 01637 875778 for more information.
Is there an info-loop system for the hearing impaired?
Our reception is fitted with an induction hearing loop and staff are always happy to employ it for your benefit.
Can you provide me with assistance to settle in?
If at anytime assistance is needed, our reception staff and park wardens will only be too willing to help. Please do not hesitate to ask. Alternatively, staff can be contacted via the 24hr emergency number which is provided upon arrival.
Are there disabled parking facilities available?
There are disabled parking spaces located throughout the site. Disabled parking is also available within the public areas upon request, giving level access to the Tavern and Oasis complexes. Disabled parking can also be reserved upon request.
Are the roads on site suitable for motor homes?
The roads on site are well maintained and suitable for motor homes and caravans alike. There are limited speeds bumps and the traffic speed is restricted to ensure the safety of our customers and staff.
Is there a 24 hour service?
Yes. Reception is open 8am – 10pm during the peak season and 8am – 8pm otherwise. However a 24hr emergency and security phone number is provided to contact the night warden should you need to during the night.
What is the Public Transport Provision?
There is a regular bus service from Hendra into Newquay town centre, where connecting services to other towns and tourist attractions are available. This service runs from the main entrance every 20 minutes from April to October. There is also a bus service to the Eden Project each morning throughout our season. Tickets to the Eden Project can be purchased prior to arrival. Local taxi firms collect guests from the site at regular intervals throughout the day from the dedicated pick up/drop off area adjacent to Reception. Please enquire at Reception for the phone number of our recommended taxi service.
Can delivery of provisions be arranged?
There is a supermarket on site which stocks a comprehensive range of goods. However, if required the local Sainsburys (01637 876006) do offer a delivery service, as do Tesco via their website.
Where is the nearest hospital/doctors?
Both Newquay Hospital and the nearest doctors are within 2 miles from Hendra. Directions and contact details can be obtained from Reception.
If you have any further questions or require any assistance then please do not hesitate to contact us.