Hendra Holiday Park Access Statement

Introduction

We have endeavoured to improve the accessibility of the site and facilities to meet the full range of our visitor's needs so that everyone can truly enjoy their stay with us at Hendra Holiday Park.

However, this access scheme is a continually evolving project, in which all Hendra staff enthusiastically contribute, providing both assistance and further suggestions to improve the services that we offer.

A comprehensive list of our facilities and service provisions can be found below:

• Pre-arrival
• Reception
• Public Areas
• Clubhouse and Tavern Bar/Restaurant
• Oasis Pool Complex
• Shop, Amusements and Laundrette
• Static Caravans
• Touring Pitches and Facilities
• Grounds and Gardens
• Additional Information
• Future Work
• Contact Information
• Frequently Asked Questions

Pre-arrival

• We offer telephone, fax, email and postal correspondence and are also more than happy to accept textphone/Minicom calls through TextDirect and Typetalk.
• Our website has been tested to conform to Level A of the W3C Web Content Accessibility Guidelines 1.0, including all Priority 1 checkpoints defined within the Guidelines.
• Wheelchair hire is available, but needs to be arranged before your arrival.
• A copy if this access statement is available in large print and via post, fax or email upon request.
• Our staff are always happy to discuss our facilities and your concerns even before a booking is made, please do not hesitate to ask.

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Reception

• The entrance to Reception is via an extra wide set of double doors that lead to a foyer area that is level throughout and entirely accessible to wheelchairs.
• An induction hearing loop is fitted, and staff are always happy to employ it for your benefit.
• A large number of accessible parking bays are located in close proximity to Reception, including a disabled parking space and drop off point right alongside for all traffic.
• A large plasma TV displaying relevant information, notices and events is located in the foyer
• The Reception Manager is ‘Welcome All' trained, and further assistance from all staff is always available upon request.
• The opening hours are 8am – 10pm peak season and 8am – 8pm in the shoulder season.

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Public Areas

• The site is on a gentle slope and all of our facilities within the main public areas have flat access and extra wide doors, except the Laundrette and Ironing rooms, which are on a walkway containing a few steps.
• All steps throughout are delimited with colour, and the public areas are well illuminated at night.
• In all our new signage we have used words and symbols to improve readability.
• Guide dogs, hearing dogs and assistance dogs are accepted in all areas, with water bowls also available.
• The main roads throughout the site and public areas are surfaced with tarmac. The Oasis car park is covered with reclaimed tarmac, whilst flat paving stones and patio stones feature within the public areas.
• Specific disabled parking spaces are located throughout the site, including within the main public area/pedestrian zone upon request
• An accessible disabled WC is located in the foyer of the Tavern bar, which has level access and wide double doors to the public areas.

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Clubhouse and Tavern Bar/Restaurant

• The Tavern bar, restaurant and terrace are located on the ground floor, and the Clubhouse on the floor above can be accessed via a steep slope to the main entrance.
• Each entrance has wide double doors with level access, some with automatic doors.
• The floor plan of both areas is open with wide level access doorways throughout, and wheelchairs are permitted throughout the complex.
• All tables and chairs are moveable, and for those customers with disabilities, reservations can be made upon request and waitress service made available.
• Key catering staff are trained to discuss any food allergy concerns.
• TV screens displaying notices, news and events are located in the foyers of both the Tavern and the Clubhouse.
• Disabled parking is situated nearby and can be arranged on the same level as the Tavern entrance upon request.
• WC' located on both floors, and an accessible disabled WC is located in the foyer of the Tavern bar.

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Oasis Pool Complex

• Wheelchair access into the Oasis complex is readily available. Please notify Oasis or Tavern staff to have the disabled entrance opened for you.
• Disabled parking is available nearby in the public areas upon request.
• There is level access throughout the complex; reception, changing area, showers, WC' to/around both pools.
• The unisex changing area has large family changing cubicles.
• Both the indoor and outdoor pools can be accessed via shallow ramps, with lifeguard assistance if required. There is, however, no wheelchair access to the flumes or rapids.
• A disabled-accessible WC is located within the Oasis complex.
• In our signage we have used words and symbols to improve readability.
• Further assistance is always available upon request, and staff are trained to discuss any pool safety concerns.

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Shop, Amusements and Laundrette

• There is level access and wide entrance doors to the Shop and both Amusements.
• Large parking bays are located immediately outside of the Shop, including one reserved for disabled clients.
• The aisles are wide enough for wheelchair access throughout most of the Shop and Amusements.
• The shelves in the Shop are stacked from floor level to head height, but assistance is on offer upon request.
• Both the Laundry and Ironing rooms have single width doors with a one step entrance, and are located on a walkway containing a few steps. Nearby parking in the public areas is available upon request however, and for wheelchair bound guests on their own we can offer a service wash.
• All washers and dryers are front loading and coin operated.

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Static Caravans

• The majority of our static caravans have parking alongside and, if requested when booking, we will endeavour to keep you as near to the facilities as possible.
• We do accept guide dogs, hearing dogs and assistance dogs, but please inform us upon booking.
• The majority of our static caravans are not wheelchair accessible having two to four steps to the entry door. Our Orchard van does offer level access but with a standard size door. However, a number of our Whipsiderry fleet vans do have large entry doors that may be helpful for your access requirements.
• Our vans are not designed to accommodate persons who require hoists or those persons that cannot be lifted from a wheelchair to the bedroom areas.
• All vans have showers and not baths, but many vans offer en-suite accommodation.
• All vans are heated and level inside with no steps but with narrow corridors.
• All vans are fitted with smoke detectors and a fire blanket/extinguisher.
• We offer no smoking vans and hyper-allergenic duvets and pillows upon request.
• Teletext and subtitles are available on most TVs, and remote controls are available upon request.
• Please refer to the Static Caravan section of our brochure or website to view detailed plans of the types of vans on offer.

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Touring Pitches and Facilities

• Parking is permitted on each touring/camping pitch and is readily available next to Sycamore block. There is also a large disabled parking bay located directly outside of Pine block.
• Staff are more than happy to advise on the location of pitches and suitability for your requirements on enquiry during booking.
• We offer the facilities to re-charge electric devices, including wheelchairs, and store chilled medicine in Reception, and can receive pre-deliveries of oxygen in small amounts.
• All three main toilet and shower blocks have wide entrance doors and are level throughout, although access to Pine block is via a sloped pathway.
• The toilet and shower facilities provided are spacious, well lit and open 24 hours a day. Pine block also offers large and well equipped disabled toilet/shower rooms in both the ladies and gents sides, and Oak block offers a large family shower facility in the gents side.
• On the signage in the blocks, we have used words and symbols to improve readability.
• Our overflow fields are located at a further distance from the main public areas and are not serviced by tarmac roads.
• The toilet and shower facilities for our overflow fields are all accessible by small sets of steps, and the washing up facility is located on a raised wooden decking platform. We would not recommend these areas for wheelchair users.

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Grounds and Gardens

• The park extends over a large area and parts of the site are located on a slope.
• The park is serviced by tarmac roads linking all areas of the main site except the Fairway and Holly fields which, like the overflow fields, are linked by both grit and grass roads.
• Street lighting illuminates most of the roads, and there are no speed bumps on site.
• Pedestrian walkways are marked out along the busier roads and we have restricted the traffic speed throughout site to 5mph to ensure the safety of our guests and staff.
• The site is well sign posted throughout, with both word and symbols to improve readability.
• The individual fields of the site are separated by Cornish hedges or tree lines, and there are many landscaped areas located throughout the site.
• Some areas of the site are possibly better suited for those customers who suffer allergies such as hay fever.

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Additional Information

• A public telephone is provided, and there is generally good mobile phone coverage throughout the site.
• A 24 hour emergency phone number is provided upon arrival should you ever need to contact a member of staff in an emergency. This phone number can also receive text messages.
• Full lists of local care, medical and service providers and hire companies contact details are available in Reception.
• Phone numbers for taxi firms with wheelchair accessible vehicles are available in Reception, with a dedicated taxi pick up and drop off point adjacent to Reception.
• The bus service into Newquay from the site entrance runs at regular intervals.

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Future Work

• We are looking into ways of increasing the range of disabled and family facilities throughout the park.
• We are identifying locations for further disabled parking spots around the site.
• Guest feedback and suggestions are always warmly received.

Contact Information

Address: Hendra Holiday Park, Newquay, Cornwall, TR8 4NY
Telephone: 01637 875778
Fax: 01637 879017
Email: enquires@hendra-holidays.com
Website: www.hendra-holidays.com

We have tried to be as accurate and as thorough as possible when describing our site and facilities in this access statement; however if it does not answer your particular question or if you require any further information regarding our site and facilities please do not hesitate to contact us. For specific requirements on accessibility please email mw@hendra-holidays.com.

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Frequently Asked Questions

• Do you provide a large print brochure?
• Can wheelchairs be hired?
• Is there an info-loop system for the hearing impaired?
• Can you provide me with assistance to settle in?
• Are there disabled parking facilities available?
• Are the roads on site suitable for motor homes?
• Is there a 24 hour service?
• What is the Public Transport Provision?
• Can delivery of provisions be arranged?
• Where is the nearest hospital/doctors?

Do you provide a large print brochure?

The brochure is not available in large print but it is predominantly photographic in content with the majority of text in large font. Our website is designed using style sheets to assist in screen readability for the visually impaired. A copy of the access statement is available in large print however.

Can wheelchairs be hired?

Wheelchair hire is available, but needs to be arranged prior to your arrival. Electric mobility scooters are also available.

Is there an info-loop system for the hearing impaired?

Our reception is fitted with an induction hearing loop and staff are always happy to employ it for your benefit.

Can you provide me with assistance to settle in?

If at anytime assistance is needed, our reception staff and park wardens will only be too willing to help. Please do not hesitate to ask. Alternatively, staff can be contacted via the 24hr emergency number which is provided upon arrival.

Are there disabled parking facilities available?

There are disabled parking spaces located throughout the site. Disabled parking is also available within the public areas upon request, giving level access to the Tavern and Oasis complexes. Disabled parking can also be reserved upon request.

Are the roads on site suitable for motor homes?

The roads on site are well maintained and suitable for motor homes and caravans alike. There are no speeds bumps but the traffic speed is restricted to ensure the safety of our customers and staff.

Is there a 24 hour service?

Yes. Reception is open 8am – 10pm during the peak season and 8am – 8pm otherwise. However a 24hr emergency and security phone number is provided to contact the night warden should you need to during the night.

What is the Public Transport Provision?

There is a regular bus service from Hendra into Newquay town centre, where connecting services to other towns and tourist attractions are available. This service runs from the main entrance every 20 minutes from April to October. There is also a bus service to the Eden Project each morning throughout our season. Tickets to the Eden Project can be purchased at Reception. Local taxi firms collect guests from the site at regular intervals throughout the day from the dedicated pick up/drop off area adjacent to Reception. Please enquire at Reception for the phone number of our recommended taxi service.

Can delivery of provisions be arranged?

There is a supermarket on site which stocks a comprehensive range of goods. However, if required the local Somerfield (01637 876006) do offer a delivery service, as do Tesco via their website.

Where is the nearest hospital/doctors?

Both Newquay Hospital and the nearest doctors are within 2 miles from Hendra. Directions and contact details can be obtained from Reception.

If you have any further questions or require any assistance then please do not hesitate to contact us

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